Tag Archives: agreements

How Are We Going to Communicate?

How Are We Going to Communicate?

Disclaimer – this and subsequent articles on contract terms are not intended to be legal advice, merely an example for discussions between you and your legal advisor.

Please keep in mind, many of these terms are applicable towards post frame building kits and would require edits for cases where a builder is providing erection services or materials and labor.

Communication is key to any successful relationship and paramount when it comes to a new building.

COMMUNICATIONS: This is an INTERNET PURCHASE and, as such, any and all communications after purchase will be available to Purchaser ONLY via log-in at Seller’s website. Handling and/or service charges apply to forms of communication other than via log-in to Seller’s website, at current staff rates. Seller may contact Purchaser from time to time regarding this transaction. This contact may be in any manner chosen by Seller, unless the law expressly prohibits. For example, Seller may:

  1. contact Purchaser by mail, telephone, email, fax, recorded message, text message or personal visit;
  2. contact Purchaser using an automated dialing or similar device (“Autodialer”);
  3. contact Purchaser at Purchaser’s home or place of employment;
  4. contact Purchaser on Purchaser’s mobile telephone;
  5. contact Purchaser at any time, including weekends and holidays;
  6. contact Purchaser with any frequency;
  7. leave pre recorded and other messages on Purchaser’s answering machine/service/voice mail and with others; and
  8. identify himself/herself, Purchaser’s relationship with Seller and Seller’s purpose for contacting Purchaser even if others might hear or read it.
  9. Seller may monitor or record any conversation or other communication with Purchaser.
  10. Seller owns all rights to any information/data entered by the purchaser into the customer login system and may be viewed by the seller at any time.

Regardless of “how” acceptable methods for communication should be clearly stated.

ORDER ACKNOWLEDGMENTS: All quotations and agreements are subject to Seller’s written acknowledgment or invoice, which sets forth the order as Seller understands it and states the only obligations to which Seller is bound. Unless the Purchaser objects promptly upon its receipt, such acknowledgment will be the final and entire agreement between the parties. No ensuing changes will be binding unless so acknowledged by Seller.

Seller reserves the right to refuse service to anyone. Seller may unconditionally cancel Purchaser’s order at any time, provide Purchaser with a full refund (pursuant to Section xx of this Agreement “Disbursements”), and, if so cancelled, Purchaser waives the right to any claim of damage, due to any cause.

First paragraph of “Order Acknowledgements” pertains primarily to doing work with governmental bodies. Paragraph two is (IMHO – In My Humble Opinion) an absolute must for any provider or builder. As a provider, we have had a very small percentage of clients with whom we quickly found out were going to prove to be impossible to work with. There are, sadly, people who become overly brave when they have a phone line or computer keyboard at hand and will say or type things they would never say to a person’s face. We had a client file a BBB (Better Business Bureau) complaint against us not once, but twice – because we refused to do business with her (lucky for us as I know who she did order from and they regretted ever doing business with her).

PRICE: Time is of the essence, written quotations are subject to stock on hand and prior sale and cannot be held longer than xxx(x) days, unless otherwise stated in writing. Order processing begins as soon as the Purchaser presses the SUBMIT button. Arithmetic or clerical errors are subject to correction. Changes to order may be requested by Purchaser within twenty-four (24) hours after ORDER has been placed and will be assessed a fee equal to material price, plus a minimum $xxx processing fee. Staff time charges may apply to all change requests, even if the Purchaser ultimately does not order the change. Any additions, alterations or changes will affect price and are to be performed only pursuant to Section xx of this Agreement, “Change Orders”. Agreement price does NOT include a contingency for changes in the physical condition of the site or location of the building from those originally contemplated, unobserved or unknown conditions in the property or an existing structure which, if encountered, will lead to additional time and expenses. If those contingencies do occur, then payment for those contingencies will be paid for by Purchaser according to Section xx of this Agreement, “Change Orders”. At Seller’s option, Seller may provide a cost breakdown to Purchaser or Purchaser’s lender for estimating purposes, or for the purpose of Purchaser obtaining financing from a commercial lender. Any such cost breakdown is not intended to be a bid, allowance, or guaranteed sum of money expended upon individual items of construction and is not intended to modify the price or scope of work stated in this Agreement. Unless otherwise specified on the face of this Agreement, price does NOT include meeting any provision of the Davis-Bacon Act, nor does it include the cost of either bid or performance bonding. No future offers, discounts or sales will apply to this transaction. Price is subject to increase if delivery of some or all components are not taken prior to an announced price increase.

In these times of uncertainty in price and availability of materials it is essential for both parties to have clear understandings as to responsibilities. In order to maintain best possible pricing, in rapidly escalating markets, orders must be processed expediently. Clients should have an option to take prompt delivery in order to not be faced with price increases.

Clients will often ponder changes, after placing their order. Sometimes researching their requests becomes a time-burning process and as such, the provider or builder deserves to be compensated should a change be requested, but not acted upon. Continue reading

Talking Contract Terms

Talking Contract Terms

I may have previously mentioned contracts and their terms are boring – until a conflict or even worse arises.

Disclaimer – this and subsequent articles on this subject are not intended to be legal advice, merely an example for discussions between you and your legal advisor.

Please keep in mind, many of these terms are applicable towards post frame building kits and would require edits for cases where a builder is providing erection services or materials and labor.

GENERAL Is just as it sounds – a starting point.

GENERAL: This agreement constitutes the only agreement between Seller and Purchaser and supersedes all previous Agreements, conditions, contracts, designs, discussions, negotiations, quotations, plans, promises, representations, and/or terms on this sale either verbal or written. It is understood that there are no oral or other agreements between the Seller and the Purchaser with regards to the Subject of this Agreement which are not incorporated herein. The extent of the Seller’s obligation is covered in this Agreement and this Agreement only. This clause is not a mere recitation of fact but is intended to be an absolute and binding acknowledgement of legal consequences. Sales and delivery (as well as installation, if provided) of the materials/goods are made subject to the terms and conditions stated herein, not withstanding any contrary provisions in purchase order since received by Seller. Purchaser shall make access to building and building site available at all times to Seller or Seller’s agents for purposes of construction or repairs. Purchase grants Seller, without limitation, the right to utilize Purchaser and aforementioned improvements for advertising and promotional purposes.

Why this is important.

Chances are good Purchaser is going to be having conversations with multiple possible providers prior to picking one. Seller might very well have hundreds (or even thousands) of clients they are interacting with. All of these back-and-forths lend themselves to a great deal of possible confusion. In order to protect all parties involved (and should there be no equitable resolution and it ends up in court), if it is not in writing, it does not exist.

Some Purchasers (generally governmental bodies) attempt to make changes to contracts by issuing Purchase Orders with contrary provisions – this terminology expressly throws out those potential changes.

Now it may seem obvious to provide access – however I have personally experienced challenges including locked gates and weapons.

Seller is going to pour their heart and soul into this building (or certainly should be) and as such deserves to be able to benefit from their efforts in advertising and promotion.

SCOPE: This is not an estimate or a bid; it is a legally binding contract. Only the written contract documents identify the scope and detail of materials to be furnished or work to be performed by Seller. Furthermore, Seller’s duty is to deliver and/or build according to the contract documents only. Any drawings, sketches or specifications furnished separately by Purchaser are expressly excluded from inclusion in the contract documents. All work performed or materials supplied by Seller, which is not specifically detailed in this Agreement, shall be performed pursuant to Section xx, “Change Orders”, of this Agreement.

Purchaser is purchasing a materials only pole (post frame) building package, designed per Seller’s plans which are produced under the direct supervision of the independently contracted (by Seller) third-party Engineer of Record (E.O.R.) and Seller’s Construction Manual. This is not a precut building, nor is the structural design to be determined by Purchaser or Purchaser’s agents. Assembly, by Purchaser or Purchaser’s agents, including measuring, cutting and the use of tools, will be required. Some components may come all or partially assembled (e.g. , entry doors are most often shipped as pre-hung), however most items (such as, but not limited to, sliding and overhead doors) require the assembly of sub-components. Steel roofing, siding and trims often require cutting and/or splicing. It is the discretion of Purchaser or Purchaser’s agents to utilize the materials provided so as to minimize splices, as well as the creation of waste or scrap. No overage of any materials is provided for in this Agreement. Any and all usable surplus materials remain the property of Seller, and are to be protected from theft, damage or deterioration by Purchaser. Purchaser is to advise Seller of any usable surplus materials. Upon request of Seller, Purchaser will either return excess surplus materials to Seller, or shall promptly pay Seller for them pursuant to Section xx of this Agreement, “Change Orders”.

Purchaser acknowledges the responsibility to read and understand fully all written and electronic information provided by Seller, including but not limited to any plans, Materials lists, Seller’s Construction Manual, as well as and including inventory and inspection guidelines.

Any Purchaser-performed work such as site preparation is to be performed promptly, without delay to Seller.

While this may appear to be ‘common sense’ common sense is far from common and again – if it is not spelled out, in writing, it does not exist.

Watch for my next thrill packed installment of this series!