Pole Building Technical Support

“With a Little Help from My Friends” was written by John Lennon and Paul McCartney and released on the Beatles album Sgt. Pepper’s Lonely Hearts Club Band in 1967. It was written for and sung by the Beatles’ drummer Ringo Starr as the character “Billy Spears”.

Several years ago, we provided pole building kit packages through the lumber yard chain 84® Lumber. Besides Hansen Pole Buildings providing packages, some of the individual 84® Lumber locations put together and sold their own kit packages. There was plenty of business to go around but trying to convince some of the 84® Lumber sales staff of how easy we could make their lives by letting us handle the work for them, sometimes required a lot of effort on our part.

Now, astute readers, you may be seeing where this is going – where one chain (in this case 84® Lumber) is doing things two diversely different ways.

Frankly, one or more of the 84® Lumber sales people had very little clue as to what it was they were selling (when they did it on their own) and even less of an idea as to how to offer pole building technical support when their customers couldn’t figure out how to put things together. With limitations on the plans they were able to provide, and no assembly instructions, some of the 84® Lumber team were in over their heads.

A few of the folks who had invested in the 84® Lumber version of a pole building connected us with 84® Lumber (it may have had something to do with our brochures on the 84® Lumber sales counters), and began contacting our Technical Support Department for assistance with pole building assembly. Although we had no financial benefit from doing so, we did what we felt was the right thing and gave as much technical support as we possibly could. This was outside of the fact we had no idea as to what had actually been supplied by 84® Lumber.

Although it has been years since we supplied pole building kits through 84® Lumber, the spirit of assisting anyone with pole building questions of any sort still exists here at Hansen Pole Buildings. My philosophy has always been to help others, because it’s “just the right thing to do”.

Have a question, need technical support for constructing your new pole building? All you need to do is ask to get a little help from your friends: https://www.hansenpolebuildings.com/ask-the-pole-barn-guru.php

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