One of our clients has been speaking with Hansen Pole Buildings’ Designer Rick about a new post frame building.
Rick related to me this from the client:
“Talked to a client Saturday that is going to walk away from the $1,900.00 he put down to get plans from this guy, for a lot of reasons.”
I just cringe every time I hear of someone getting nothing for something in our industry. It makes it so much more difficult for the majority of those who do really care about the clients.
I asked Rick, “For what reasons?”
“Oh, I heard them. Takes a week to get on phone, asked to borrow client’s f-350 to move equipment to site, requested that an additional 4 feet be cleared behind the pad to allow for scaffolding for a 10 foot building, after the work has already been done. Wants more money to have his friend come and do it. I think there were more, but that’s enough.
Client is in stage four cancer and wants to be sure the building goes in before the snow to be used this winter, has no confidence in this guy at this point.”
I’ve related over and over how to find a reliable contractor, in the event one is not doing their own work. You can find several of these articles at:
Red Flag #1 – can’t get prompt responses to calls, texts, faxes, emails – whatever the communication method of choice is…..if it takes over 24 hours, more than once, there is a problem.
I’ve spoken with far too many folks who are just shopping for a new building – and can’t get a response for a week or more!! Communication is the key to any good relationship, and crucial to successful construction.
Red Flag #2 – contractor wants to borrow anything from the customer! I was a registered contractor for years, and in several states. As a builder, never ask to borrow anything from a client. Not only is it unprofessional, but it is a near guarantee of whatever is being borrowed – will be returned broken.
Red Flag #3 – wants more money for a “friend” to do extra work! If extra work actually is needed, it should be up to the client’s discretion of who to pick, and what to pay them.
Please – if considering purchasing an entire building (materials and labor) from a contractor, start with a visit to their website. If the website looks cheap or unprofessional, it is a pretty good indicator of the work which will be done on your new building.
If they are not a member of the Better Business Bureau (just because the BBB logo is on their website, does not mean they are a member – click on the logo to confirm it links to the BBB) and the National Frame Building Association (www.NFBA.org), my humble opinion is to run (do not walk) away from them as quickly as possible.
As the sage Benjamin Franklin once said, “The bitterness of poor quality remains long after the sweetness of low price is forgotten.”